With such a wide array of hand-made products, in a variety of colours & sizes, we definitely do not have every item in-stock at all times and some items may need to be backordered for you. This, along with the inventory levels will be clearly noted on the product page once you choose a specific size. Please wait to hear from us before coming to the store to pick up any items that you have purchased, as some ‘in-stock’ items may still be at our workshop. Get more information on how COVID-19 is affecting our supply chain & inventory availability by clicking here.
Gift credits can be purchased for yourself or for others. During checkout you have the option to assign a recipient email address. Once purchased, the recipient will be sent an email letting them know that they’ve received a gift credit. Alternatively, if you leave this blank, the gift credit will be assigned to your own email for personal use. To redeem a gift credit, a user must simply log into the website using the same email address you assigned to the gift credit (or create a new account using this email address) and the credit amount will be immediately available for use at checkout. These show up as “coupons” that can be applied to any purchase. If your intended recipient will be shopping in-store rather than online, be sure to include their name and phone number in the optional comments box at checkout (as well as their email) so that we can correctly assign the gift credit to them instead of you.
Our sheets are definitely not your average department store sheets. We use a 100% cotton, clothing fabric called muslin, which is thicker and more textured than the cotton often used to make sheets. People often remark that the noticeable texture feels more similar to old-fashioned or even linen sheets. Just like a new pair of jeans they can take a bit of breaking in, but get softer and lovelier with each wash, while retaining their more rustic texture.
Although this cotton may feel a bit heavier than other fabrics, it breathes exceptionally well. This is because big threads are used in a looser weave. The cotton doesn’t retain excess heat or cold like tightly woven fabrics, so it’s quite comfortable all year round. Read more about our bedding.
All dyeing is done by hand in small batches (about a set of queen-sized items, i.e. duvet cover, fitted sheet & 2 pillowcases), so dyelots will vary slightly. If you order several items in the same colour, we will make every effort to select pieces as similar as possible, however it is possible you may receive items from slightly different dye lots. Sometimes you’ll see slight variations in the shade of the colour across an item. There may also be small specks or smudges of another colour on your sheets and all of this comes down to the fact that a real human being made them by hand – try as we might these can’t be completely avoided.
Marble dyes have the most variance in colour within an item, each item has a unique, random pattern that can include large clusters or small flecks of other colours such as fuschia, orange or blue, depending upon how individual dyes disperse. Every computer monitor will display colours somewhat differently, so use our colour images as guidelines – the actual colour may not be exactly as displayed by your computer. For an explanation about why colours sometimes look different online and in person, check out our about colour page. Following our washing instructions will keep colours true for a long time, while the cotton will get softer and softer, a lot like your favourite, old jeans.