privacy policy
We think what you do in bed is your own business
And to be honest, we don’t need to know about it, so we don’t do much of anything with the data produced when you interact with our site. Here is how privacy works on our site, and at our store.
Who we are
Our store address is 2932 Main Street, Vancouver, BC V5T 3G3
Our website address is: https://www.bed-online.ca
What personal data we collect, why we collect it & how long we keep it
Shopping in person, in our store
When you shop in person, in our store for items that are in stock, we do not need to collect any information about you at all. For your convenience, we may offer to enter your name into our computer so that we can track purchases (dates, items, colours, sizes and totals) in order to help you recall these transactions in the future. For instance, you may not remember exactly which blue you purchased previously or how deep the mattress is, for which you need to purchase an additional fitted sheet. We do nothing else with these records. Of course, there is no obligation to provide us with your name. We will retain these digital records until you ask us to delete them.
When you shop in person, we record the payment method on the paper receipt and in our digital records. We do not receive and therefore cannot retain any information about your payment method beyond the last four digits of your card number if you pay with a credit or debit card. If you have chosen to let us record your purchase under your name, that will appear on the receipt. You can opt to receive a paper or emailed receipt (or both). In the case of an emailed receipt, we will need to know the email address to which you’d like the receipt sent, but are happy to delete this after sending the receipt. We will print a paper copy of each receipt for our own records and it will be retained securely for a period of time sufficient to comply with current Canadian tax requirements.
If you are purchasing items that need to be produced for you as they are not in stock, we will collect a name and a way to contact you (email or phone number) so that we can let you know when your order is ready. In order to track your order through production and pickup/shipping, we will print an order sheet that outlines your order and contact information. If we are shipping your order we will also need to collect a shipping address. We are happy to delete this once we have confirmation that your order has been received. We will retain our paper order records for a short period (generally a few months) in case any follow up to the order is required, after which they will be securely destroyed.
Registering on our site
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their own (and only their own) personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. This information is retained until you ask us to delete it. You can use our website without making an account, though an account may be required for some transactions, such as joining a waitlist or associating a store credit that you own with your account, so that it may be used only by you.
Using your account to make a purchase
When you use your account to make a purchase we will also collect your billing and shipping address(es). You may make a purchase on our site as a guest without creating or using an account. We will still collect billing and shipping addresses as they are required for you to pay for, and for us to ship your order. Shipping addresses are not required for orders to be picked up in our store.
Pending online orders that have not been completed by you are retained for sixty days. Failed or cancelled online orders are retained for fourteen days. Completed online orders are retained indefinitely unless you ask us to delete this information in which case we will delete the information once the order has been successfully picked up or delivered, as the case may be.
Paying for your online purchase
When you place an online order with us, we use PayPal to handle the payment processing. A PayPal account is not required to make a payment. Bed does not receive any payment information from PayPal other than the name, email and address of the person making the payment and notification that the payment was successfully completed. All of the information that PayPal collects for its own purposes in processing the payment is outlined on the PayPal website and can be found at this link: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full#1
Contact form
If you use the contact form on our site we will collect your name (if you choose to give it to us), we will also collect your email address. We need this information in order to respond to your message. We can delete this afterwards if you wish.
Waitlists
You must have an account to join a waitlist on our site. If you add your email to a waitlist without having an account, an account will be automatically created for you at that time and a password will be emailed to you. We will use that email address to communicate with you about the status of the item(s) for which you are waiting. You may manage your waitlist(s) through the account pages on our site or contact us directly for assistance with the list(s). If, after you are done using the waitlist feature, you wish to have your account deactivated and information deleted please contact us directly.
Cookies
If you put items into a shopping cart on our site, we will set cookies to keep track of these items while they are in the cart. These cookies expire after two days.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Analytics
At this time we do not use any analytics services to analyse the traffic on our site. Should this change in the future, this page will be updated to reflect that change.
Who we share your data with
We do not share your data with anyone.
Embedded content from other websites
Pages on this site may include embedded content (e.g. maps, videos, images, articles, etc.). For instance, our contact page displays a Google map of our store location. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account with them and are logged in to that website.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any digital personal data we hold about you. If you do not have an account but place an order as a guest, upon your request, we can remove your digital personal information from this order once it has been successfully picked up or delivered. This does not include any data we are obliged to keep for administrative, legal, tax or security purposes. Any paper records will be retained securely for a period of time sufficient to comply with current Canadian tax requirements.