about our inventory
We have finally received enough cotton to begin taking some backorders for production so currently, our stock is a mixture of in-stock and back-ordered items. Our items are made by hand, and with such a wide array of products, colours & sizes, we definitely do not have every item in stock at all times. That may mean that an item you’d like may not be in stock right now and may need to be backordered for you. This, along with the inventory levels will be clearly noted on the product page once you choose a specific size. Please wait to hear from us before coming to the store to pick up any items that you have purchased, as some ‘in-stock’ items may still be at our workshop. Click here to quickly check what’s currently available to order using our product filters.
Why are things like this? In a word, COVID. You can read all about it below if you’ve some got time to kill, but the short version is:
- if it’s in-stock that means you can buy it!
- if it’s out of stock there are 3 possibilities…
- backorders mean you can buy it, but it may take us a few weeks to make it
- waitlists mean you can’t buy it, but we’ll let you know when we have some again, and you can buy it then
- just plain out of stock means it’s gone and never coming back
As items are produced they will be available for purchase both online and in our store. The same inventory is offered both online and in-store, there are not separate pools of items. The correspondence of online and in-store inventory levels is managed by hand so please understand that there may be occasional discrepancies between online and real life numbers as things get updated. Click here to quickly check what is in stock (or available for backorder) in any sort of item you might be looking for (for example, find all the queen fitted sheets that are available to purchase today). If you purchase an in-stock item, please still wait to hear from us before coming to the store to collect it, as sometimes an item we have in stock may still be at our workshop.
If a particular size of an item is out of stock, a few situations may apply. If we are permanently unable to make more of that item you will not be able to purchase the product. However, some out of stock items will be available to purchase as a back-order and some others may have a wait list and these options are explained below.
The items that are available for back-order will be identified as such and can be purchased today. We will make your items for you and this may take us up to 4-5 weeks. We will be in touch once they are ready to be picked up or shipped. If your order combines in-stock and back-ordered items we will generally wait until all the items are ready before contacting you.
While we are regularly restocking our inventory, things are selling as fast as we make them, so we are primarily focusing on the most popular items. For some items that we are able to make but for which we aren’t able to take backorders, we will be using a waitlist system.
To join a waitlist, simply go to the item as if you were going to purchase it, if it is not in stock the system will then offer you a chance to join the waitlist. Not all items have waitlists so if it doesn’t do that, then unfortunately, you can’t waitlist for it. Please note that an account on our website is required to add your name to a wait list, so if you don’t have one already, you’ll have an opportunity to create one at that point.
Generally, due to the huge number of different items we make, we aren’t able to provide a timeline of how long it may take to restock any particular item, but when we are able to restock items with waitlists, everyone on the list will get an automated email from us letting them know that there is some stock available for purchase. No items are held for anyone in particular, at that point it is first-come, first-served so we would advise not to wait too long to make the purchase if you are still eager for the item. If for whatever reason, you are unable to purchase the item, you will remain on the list to be notified again when more stock is available.
If you’d like to be removed from the wait list at any time, you can click UNSUBSCRIBE on the notification email you receive, you can also manage all your waitlists from your account page on our website, or alternately you can contact us to have us remove your name for you.
And because the difference between waitlists and backorders continues to confuse some people, think of it this way:
Did you spend money? – You’ve placed a backorder.
Did you give us your email, but not spend any money? You didn’t place an order – you’re on a waitlist.