shipping
Orders ship when all items are completed
We make all of our bedding by hand, so please take note of the production times listed on individual product pages (and your receipt) for any backordered items. Once your order is completed, we will ship via your chosen method and provide a tracking number. Or if you opted for in-store pickup, we will email to let you know when your order is ready – please wait to hear from us before making a trip to the store.
To track a package, visit your account page and select your order.
Have you already placed an order for in-store pickup but now would like to have it shipped instead? Just call or email us to make arrangements
Canadian orders
Shipped by your choice of Canada Post, FedEx, or in-store pick up. Shipping costs direct quotes from Canada Post & FedEx and are determined by the weight and destination of your order upon checkout.
Tariffs & orders from the USA
SEPTEMBER 19, 2025 – Good news! We can now resume shipping to the usa.
All of the products that we make ourselves in Burnaby, BC qualify for CUSMA/USMCA free trade exemptions and as such can enter the USA duty-free.
To qualify for CUSMA exemptions all orders to the USA cannot go in the mail and will be dispatched via FedEx.
While the shipping may be a bit more money upfront, not paying 40% in tariffs will save you a bundle in the end.
Call or email us if you have any questions.